Frequently Asked Questions

Expeditions

Do I need prior experience in mountain treks in the Sierra Nevada?

You don't need prior experience, but in a good physical condition. The routes through the Sierra Nevada of Santa Marta have medium-high level: walk between 40 and 55 kilometers within several days, with promotions coming to the 2.220 meters above the sea level. If you exercise regularly and you feel comfortable walking several hours in a row, you're ready. What more exhausted is not the technique but the heat and humidity of the forest.

Yes. All our tours are equipped with bilingual guides or assistance in English included. Our guides are peasants and indigenous certificates of the communities of the Sierra Nevada de Santa Marta, and several have management fluent in English to accompany international travelers throughout the route. You don't have to worry about missing any of the cultural experience for the language.

The tours operate rain. The Sierra Nevada de Santa Marta is an ecosystem of cloud forest and sub-páramo, so the rain is part of the natural experience. The important thing is to come prepared: waterproof, a change of clothing in a sealed bag and waterproof trekking boots. Our guides know the routes in any climatic condition, and always prioritize the safety of the group. We cancel only in extraordinary situations of actual risk.

Yes, no problem. Many of our guests come alone to Santa Marta and join open groups with people from different parts of the world. It is in fact one of the best ways to meet people with similar interests. The groups are small by design, because in the peasant houses of the Sierra Nevada does not fit in massive groups, so that the experience remains intimate, even if you come alone.

You don't need prior experience, but in a good physical condition. The routes through the Sierra Nevada of Santa Marta have medium-high level: walk between 40 and 55 kilometers within several days, with promotions coming to the 2.220 meters above the sea level. If you exercise regularly and you feel comfortable walking several hours in a row, you're ready. What more exhausted is not the technique but the heat and humidity of the forest.

Reservations and payments

How can I make a reservation?

You can make a booking directly from our website or WhatsApp. We will confirm availability within 24 hours.

We accept:

  • Bank transfer.
  • Credit/debit cards (Visa, Mastercard).
  • PayPal.
  • Cash (for local payments)].

Transaction costs, or fees associated with those methods of payment are the responsibility of the visitor.

No, only require a deposit to confirm your booking, The remaining can be paid up until 24 hours before the tour.

  • Transport (according to the tour).
  • Bilingual guide.
  • Tickets to tourist areas.
  • Meal and some refreshments.
  • Travel insurance.

We offer both options, for more details please contact with our customer service.

Health and safety

Is it safe to travel to the sierra nevada?

Absolutely, yes! We work only in safe areas, and we follow strict safety protocols.

For most areas, no specific vaccinations are needed. However, we recommend you consult with your doctor before you travel.

Yes, all of our tours include travel insurance basic. You can purchase additional coverage if desired.

Refunds

Can I cancel my reservation?

Yes, but charges apply according to the time of anticipation. Please see our terms and conditions.

Recommendations

What should I bring on the tour?
  • Physical preparation: This trek is demanding. It is essential to have a good physical condition to enjoy it to the fullest. Considered hiking the pre-and cardiovascular exercises.
  • Suitable equipment:
  • Footwear: trekking Boots-resistant and waterproof, preferably already “domadas” to avoid blisters.
  • Clothing: Layers of lightweight and breathable for the day (quick-drying), a waterproof jacket and windproof to the rain and the cold in height. Change clothes for the evening.
  • Backpack: A backpack, comfortable and with good capacity (approximately 40-50 liters) to carry your personal belongings and some hydration.
  • Essentials: sunscreen, insect repellent, hat, sunglasses, reusable water bottle (there will be points to fill), flashlight front, basic first aid kit with personal medications.
  • Optional: trekking Poles to facilitate the promotion and relegation, camera.
  • Hydration: Keep yourself hydrated constantly. The weather can be warm and humid, and altitude also influences.
  • Environmental impact: Practice sustainable tourism. Don't leave any trash, do not touch or remove flora or fauna, and follow the marked trails.
  • Flexibility: The times and activities may vary slightly according to weather conditions or logistical. Keep a flexible attitude and enjoy the adventure.
  • Travel insurance: it Is advisable to have a travel insurance that covers trekking activities and potential medical emergencies.
  • Cash: In communities, there is no access to atms. Carries enough cash for possible purchases of handicrafts or personal expenses.