Hello! Trekking Santa Marta, it is essential that the visitors have clarity on the terms of your reservation. Here I present a proposal for terms and conditions that you can adapt:

1. Overview of the Book

• Acceptance of Terms: When you confirm a booking with Trekking Santa Marta, the visitor agrees to all of these terms and conditions.
• Required information: For the booking, we will request personal information is essential (full name, id number, nationality, age and contact details), as well as any condition, relevant medical or special dietary needs that need to be reported to the team of Trekking Santa Marta.
• Confirmation of Booking: The booking will be considered confirmed only after we have received the payment or deposit has been agreed upon and what Trekking Santa Marta has sent an official confirmation.

2. Payments

• Deposit: We require a non-refundable deposit of 30% of the total value of the tour at the time of booking to secure your space.
• Final payment: The remaining balance must be paid no later than 5 days before the start date of the tour. In case you do not receive the final payment in the stipulated time, Trekking Santa Marta reserves the right to cancel the reservation without refund of the deposit.
• Payment methods: we Accept payment by: bank transfer, credit/debit cards (Visa, Mastercard), PayPal, cash (for local payments)]. Transaction costs, or fees associated with those methods of payment are the responsibility of the visitor.

3. Cancellations and Modifications

• For the Visitor:
• Cancellations:
• More than 30 days before the start of the tour: We will refund 70% of payment in full, excluding the non-refundable deposit.
• Between 15 and 10 days before the start of the tour: We will refund 70% of payment in full, excluding the non-refundable deposit.
• Less than 2 days before the start of the tour or no show (no show): there will Not be any refund.
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• Change of date: The date-change requests are subject to availability and an administration fee of 20 USD/COP, always and when requested a minimum of 10 days advance notice. No guaranteed date changes with less time.
• By Trekking Santa Marta:
• Trekking Santa Marta reserves the right to modify or cancel a tour due to force majeure, extreme weather conditions, natural disasters, closures of national parks, security issues, or any other circumstance beyond our control that puts at risk the safety of the participants.
• In these cases, you will be offered an alternative date or a full refund of the amount paid for the tour, at the choice of the visitor. Trekking Santa Marta is not responsible for additional costs incurred by the visitors (flight, lodging, etc.) due to cancellation.

4. Responsibilities of the Visitor

• Health and fitness: it Is the responsibility of the visitor to assess their own fitness and health to participate in the tour. If you have any pre-existing medical condition, you must notify Trekking Santa Marta at the time of booking.
• Documentation: it Is the responsibility of the visitor to carry identification documentation required (identity card, passport, etc) for entry to protected areas or points of control.
• Baggage and Personal belongings: The visitor is responsible for your luggage and personal belongings during the tour. Trekking Santa Marta is not responsible for the loss, theft or damage.
• Behavior: it Is expected behavior that is respectful with the guides, other participants, the local community and the environment. Any behavior that puts at risk the safety of the group or the damage to the ecosystem may result in the exclusion from the tour without refund.
• Follow Instructions: it Is obligatory to follow the instructions of the guides at all times for reasons of security and logistics.

5. Responsibilities of Trekking Santa Marta

• Security: we Prioritize the safety of our visitors. Our guides are trained in first aid and emergency management.
• Certified guides: we Provide local guides who are experienced and certified for each tour.
• Logistics: We take care of the coordination of the logistics of the tour, including transportation, food (according to the package) and the accommodation (according to the package).
• Insurance: Trekking Santa Marta has a safe travel assistance for all tour participants. However, it is strongly recommended that visitors purchase their own additional travel insurance that covers cancellations, medical emergencies and evacuation.

6. Applicable law and Jurisdiction

• These terms and conditions are governed by the laws of the Republic of Colombia. Any dispute arising in connection with these terms shall be subject to the jurisdiction of the courts located in Santa Marta, Colombia.

Policy on the Processing of Personal Data for Customers of Trekking Santa Marta

Trekking Santa Marta, we value the trust that our clients place in us by sharing your personal information. We are committed to protecting your privacy and treat your data responsibly and transparently in compliance with the local regulations in force in protection of personal data.

1. Responsible for the Data Processing

Trekking Santa Marta identified with NIT 1082844167 domiciled in Calle 10 # 18-97 of Santa Marta, e-Mail Contact bookingtrekkingsantamarta@gmail.com phone: +57 310 413 2101 is the company responsible for the processing of personal data of its customers.

2. Personal Data Collected

We collect the personal data strictly necessary for the provision of our services and trek to the improvement of the customer experience. These may include:

• Identification data full Name, number of identity document (C. C., passport), date of birth, nationality.
• Contact data: email Address, phone number, address of residence.
• Health data (optional and with explicit consent): relevant Information about medical conditions, allergies, or dietary restrictions that may affect the safety and well-being during the activity of trekking. This information will only be requested if it is strictly necessary to ensure the safety of the customer and are treated with the utmost confidentiality.
• Payment information: Information necessary to process transactions (for example, numbers of credit card/debit card, but this information will not be stored directly by Trekking Santa Marta, but through secure payment platforms and certified).
• Preference data: Interest in trekking, a history of bookings.

3. Purposes of the Processing of Data

The personal data of our customers will be used for the following purposes:

• Management of reserves and the provision of services: Process bookings, confirm itineraries, arrange transportation, lodging, and guides needed for the trekking.
• Communication with the client: to Send information about the reserve, updates, changes in the itinerary, important notifications, and to respond to queries.
• Billing and collections: Issue invoices and manage payments for the contracted services.
• Safety and well-being: to Ensure the safety of our customers during the activities, especially when considering health information relevant to the prevention of risks.
• Improving our services: Conducting satisfaction surveys, statistical analysis and market research to improve the quality of our services and the customer experience.
• Marketing and advertising (with prior consent): to Send information about offers, promotions, new destinations, or services of Trekking Santa Marta, that may be of interest to the client. This shipment will be made only if the customer has given their explicit consent to receiving such communications.
• Compliance with legal obligations: to Meet requirements of competent authorities and to comply with the applicable legislation in the field of accounting, tax and security.

4. Transfer of Data to Third parties

Trekking Santa Marta may share the personal data of its customers to third parties only where this is strictly necessary for the provision of the contracted services or the fulfillment of legal obligations. This includes:

• Service providers (Hotels, airlines, tour guides, insurance companies and other companies that are directly involved in the execution of the trip. These third parties will only have access to the necessary data for the provision of its services and will be subject to confidentiality agreements.
• Competent authorities: When required by law or a court order.
• Payment platforms: To process transactions securely.
• Trekking Santa Marta will ensure that any third party to which personal data are transferred to comply with the same standards of security and confidentiality that we do.

5. Rights of the Holders of Data

In accordance with colombian law law 1581 of 2012 and regulatory decree 1377 of 2013, customers of Trekking Santa Marta have the following rights in relation to your personal data:

• Right of Access: to Know the personal information you Trekking Santa Marta is stored.
• Right of Rectification: Request the correction of data is incomplete, inaccurate or outdated.
• Right to Erasure (Deletion): Request the removal of data that are excessive or that they are not being used for the purposes authorized.
• Right of Revocation of Consent: Revoke the authorisation granted for the processing of data at any time, without affecting the lawfulness of the processing based on the consent prior to its revocation.
• Right to file complaints: complaints before the Superintendence of Industry and Commerce (SIC) for violations of the provisions of the act.

6. Exercise of Rights

To exercise any of these rights, the customer can send a written request to the Contact Email bookingtrekkingsantamarta@gmail.com  or to the physical address Calle 10 # 18-97 Bonda, Santa Marta. The application must include:

• Full name and id number of the owner of the data.
• Clear and precise description of the personal data in respect of which it seeks to exercise any of the rights.
• Reason for the request.
• Data of contact to receive the response (e-mail address or physical).
• Trekking Santa Marta respond to requests within the terms established by the law.

7. Information security

Trekking Santa Marta has implemented security measures of technical, administrative and physical safeguards to protect the personal data of our customers against unauthorized access, alteration, disclosure or destruction. These measures include:

• Password protection for access to systems.
• Use firewalls and antivirus software.
• Training staff on the importance of the protection of data.
• Confidentiality agreements with employees and suppliers.

8. Period of Conservation of Data

The personal data will be retained for Trekking Santa Marta during the time that is necessary to fulfill the purposes for which they were collected, as well as for the fulfilment of legal or contractual obligations. Once the purpose has been fulfilled, the data will be securely deleted or anonymised, unless there is a legal obligation or a legitimate interest for conservation.

9. Changes in the Policy of Treatment of Data

Trekking Santa Marta reserves the right to modify this policy at any time, with prior notice to the customers through their website https://trekkingsantamarta.com/  or by e-mail.

10. Acceptance of Policy

When you hire the services of Trekking Santa Marta, the customer declares to have read and accepted this Policy on the Processing of Personal Data.

Date of last update: [ June 05, 2025]

TREKKING SANTA MARTA